One of ONEIDNET’s
commitments to our users and customers is to provide an accessible,
understandable, all encompassing, and most fun ONEIDNET System that also
provides our users the broad Services in our ONEIDNET System Modules. In this
manner users and organizations can make positive-informed decisions about which
services best meet their needs.
To compliment this
commitment, ONEIDNET has designed, developed and implemented our ONEIDNET
System as the single place where our users and organizations can come to
access, manage and operate their own ONEIDNET System, Modules, Services,
Policies, Agreements and other relevant information about our Services for
their business.
Last modified: 26 April
2026
COMMERCIAL TERMS:
For information about
pricing and fees for ONEIDNET’s various System Module services, tiers of
services and all of ONEIDNET’s services, please visit each Module separately
and oneNetwork where all of the ONEIDNET System Service Packages are located.
User Agreements in each ONEIDNET System Module offer different Services within
the ONEIDNET System and to enter into contractual agreements for services with
ONEIDNET please visit the oneNetwork Packages designated to support all
ONEIDNET System Modules for which you as the user or organization desires to
receive services.
ONEIDNET's privacy
policies with respect to our ONEIDNET System use are defined and specified in
the ONEIDNET System’s Privacy Policy terms.
If the user has any
questions about the many disclosures made in the terms, the user cannot find
what he/she is looking for, or if the user has any concerns about the ONEIDNET
System Modules and Services, please contact ONEIDNET at disclosures@oneidnet.com. ONEIDNET will promptly review the user’s request and respond to all
submissions.
GENERAL TERMS AND CONDITIONS:
AGREEMENT CHANGES:
We at ONEIDNET may modify agreements and related
ONEIDNET policies from time to time, herein after known as (“Revisions”) by
posting these Revisions on the ONEIDNET System Modules and Services at www.oneidne.com.
The Revisions are effective immediately upon posting in
the ONEIDNET System. Users and Organizations will receive notice of the
Revisions(s) in the next applicable notification. Users and Organizations will
then have up to thirty (30) calendar days from the notice of such Revisions to
provide ONEIDNET with written notice that the Revisions adversely affect the
user’s or organization’s use of the Service(s). Note that ONEIDNET is extremely
diligent as make changes that do not impact our services rendered to our users and/or
customers.
If after the notice issued by ONEIDNET through our ONEIDNET
System, we are able to verify such adverse effect, but are unable to reasonably
mitigate the Revision’s impact on such Services, the user or organization may
terminate the impacted Service(s) without further obligation to ONEIDNET beyond
the date of payment of the user or organization’s due amounts, including
Termination Charges, if any. This shall be the user or organization sole and
exclusive remedy.
DELIVERY OF SERVICES:
CONTRACTS:
Every Customer shall submit to ONEIDNET a properly
completed and signed Service Contract to initiate Services on a ONEIDNET System.
The signature is digitally accepted once the user accepts the ONEIDNET User
Agreement at the time of registration. A Service Contract shall become binding
on the parties when (i) it is specifically accepted by ONEIDNET either
electronically or in writing, (ii) ONEIDNET begins providing the Services
described in the Service Contract or (iii) ONEIDNET takes any action towards
the commencement of the specific Service described in the Service Contract.
When a Service Contract becomes effective it shall be deemed part of, and shall
be subject to, the Agreement. This is the Service Contract General Agreement;
specific Service Contract Terms are executed between the parties for each
ONEIDNET System Module and Service.
SERVICE COMMENCEMENT DATE:
Upon the instance when the ONEIDNET Service Contract
becomes binding on the parties, ONEIDNET shall notify the user or the
organization that the Services are available for use, and the date of such
notice shall be called the “Service Commencement Date.” The notification is
officially the instance when the user is allowed to sign into the ONEIDNET System
and commences use of any and all content in the ONEIDNET System. Any failure or
refusal on the part of the user or organization to be ready to receive the
Services on the Service Commencement Date shall not relieve the user or
organization of its obligation to pay applicable Service charges.
ONEIDNET LIMITATION OF SERVICES:
ONEIDNET Services are provided according to the ONEIDNET
System Specific Module Services, for most System Modules, ONEIDNET’s service is
as a “Service Vehicle” and ONEIDNET is not the physical or moral entity
actually performing the commercial, business or professional services
transactions, which are specific activities of the user or the organization,
for example, in the ONEIDNET System oneShop Module, ONEIDNET is not the
physical entity that actually sells or purchases products or services in the oneShop
Stores, these activities are actually performed by the user or organization,
which owns the particular Store and between the store and their customers. ONEIDNET performs as a “Service Vehicle” for
users or organizations to sell and purchase through oneShop. ONEIDNET charges a
percentage for each sale from the Store Owner(s) and a monthly fee to maintain
and operate his/her store.
The user or the organization must complete a ONEIDNET Module
Service specific Service Contract to execute a binding agreement specific for
that Service, which will become part of this General Service Contract
Agreement.
USER OR ORGANIZATION TRANSACTIONS:
ONEIDNET shall have no obligation or responsibility for
the user and/or organization personal, business, commercial or professional
transactions that are not part of any executed and signed agreement between
ONEIDNET and any user and/or organization party. Users and/or organizations
perform activities, actions and transactions through the ONEIDNET System that
are the sole responsibility of that user and/or organization. For example, the selling of products or
services in oneShop, any of the specific services under each ONEIDNET System
Module.
Users and/or organizations are responsible for all
charges applicable to the different tiers or services provided in each specific
ONEIDNET System Module, including but not limited to, maintenance, operation,
specific service charge, package or (level) of service charge, all applicable
fees, taxes, and other worldwide service charges.
ADMINISTRATIVE ONEIDNET MODULE:
The Module used for the ONEIDNET System Administration
is “oneNetwork,” this is the designated and only ONEIDNET Module that will
handle all Service Contract Agreements, whether General or Specific, if the
agreements are not executed through the oneNetwork Module, it is not valid and
not enforceable. Users and/or organizations use the same ID and password
throughout the ONEIDNET System, so by using the System, each user and/or
organization is already able to contact the ONEIDNET Administration directly
through our customer support vehicles specified in every Module and in oneNetwork
support.
Users and organizations shall be solely responsible for
the confidentiality and use of such user IDs and/or passwords and shall
immediately notify ONEIDNET personnel if there has been an unauthorized
release, use or other compromise of any user ID and/or password.
In addition, users and organization agree that its
authorized users shall keep confidential and not distribute any information or
other materials made available by the ONEIDNET Administration personnel. The
user and/or organization shall be solely responsible for all their actions and
activities within the ONEIDNET System and shall be entitled to rely on all
users and organizations to ONEIDNET Administration as authorized users and/or
organizations.
ONEIDNET shall not be liable for any loss, cost,
expense or other liability arising out of any user use of the ONEIDNET System
or any information on the ONEIDNET Administration area. ONEIDNET may change or
discontinue any Service and/or Module in the ONEIDNET System, or user’s right
to use the ONEIDNET System, at any time. Additional terms and conditions apply
to user’s use of the ONEIDNET System. These terms and conditions are posted in
the ONEIDNET System.
CHARGES, BILLING AND PAYMENT
CHARGES:
Users and/or organizations shall pay ONEIDNET one
hundred percent (100%) of the amounts due every month for the ONEIDNET System
Modules and Services fixed costs. Users and organizations further agree to pay
all charges associated with the Non-free Services, as set forth or referenced
in the applicable Service Contract(s) or invoiced by ONEIDNET.
These charges may include, but are not limited to
activation charges, monthly recurring service charges, usage charges including
without limitation charges for the use of ONEIDNET Modules, Module specific
charges, charges for pre Service Contract activities, maintenance and operation
charges, package charge, (Level) of service charge, and applicable government
taxes, fees, surcharges and recoupments (however designated).
Some Services such special events, use of use of elite
campaigns may be invoiced separately from monthly charges that have been
provided to users or organizations, are included but not limited to the same. ONEIDNET
Special Services require separate contract agreements execution.
Except as otherwise indicated herein or on the
applicable Service Contract(s), monthly recurring charges for ONEIDNET System,
Module Services shall not increase during the initial Service Term. Except as
otherwise indicated herein or on the applicable Service Contract(s), pricing
lists with information on charges and fees can be found at each System Module
and at the oneNetwork Module Packages of the ONEIDNET System.
PAYMENT OF BILLS:
Except as otherwise indicated herein or on the Service
Contract(s), ONEIDNET will invoice users and organizations in advance on a
monthly basis for all monthly recurring Service charges and fees arising from
the complete Service Agreement. The payments are processed automatically
through the ONEIDNET Stripe services agreement.
All other charges will be billed monthly in arrears.
Users and/or organizations shall make timely payment to ONEIDNET in an
automated process.
Any amounts not paid to ONEIDNET within such period
will be considered past due. If the Service Commencement Date is not the first
day of the billing period, the user’s or the organization’s next monthly
invoice shall include a prorated charge for the Services, from the
Service Contract(s) binding date to the first day of the new billing. These are
uncommon situations that may not apply.
ONEIDNET shall not be responsible for any dispute
regarding charges between users and/or organizations and third parties he/she
may be conducting business within the ONEIDNET System or external to the ONEIDNET
System with actions leading to transactions in the ONEIDNET System. The user
and/or the organization must address all such disputes directly with the third
parties.
PARTIAL PAYMENT:
Partial payment of any bill will be applied to the
user’s or organization’s outstanding charges in the amounts and proportions as
solely determined by ONEIDNET. No acceptance of partial payment(s) by ONEIDNET
shall constitute a waiver of any rights to collect the full balance owed under
the Service Agreement.
PAYMENT BY CREDIT CARD:
The user and/or the organization’s credit card(s)
information shall be furnished in the ONEIDNET System through the payBook or
oneShop Modules when the user first completes their ONEIDNET System main profile
or anytime thereafter as the user or organization may deem necessary in order
to make payments for ONEIDNET System Services use.
The area under the oneShop Menu forms to be completed
by the user is designated as the “payBook,” this is the vehicle ONEIDNET uses
for payments to be made throughout the entire ONEIDNET System and every Module
Service.
The “payBook” will accept personal credit cards for
single users and business credit cards for multiple users representing a
specific company. Additionally, “payBook” performs transfers, direct electronic
wire transfers, business to business or personal to business for payouts to
store owners through the Stripe Payment Service Provider.
By providing ONEIDNET with a credit card number, the
user or the organization authorizes ONEIDNET to charge the card for all charges
generated under the Service Agreement, until (i) this Agreement is terminated
or (ii) User or organization provides ninety (90) days prior notice that
ONEIDNET stop charging the credit card, although, this uncommon.
The user and/or organization agree to provide ONEIDNET
with updated credit card or alternate payment information on a timely basis
prior to the expiration or termination of the credit card on file or in the
event that user’s or organization’s credit card limit is or will be
insufficient to cover payment.
If ONEIDNET is unable to charge user's or
organization’s credit card for any reason, user and/or organization agree to
pay all amounts due, including any late payment charges or bank charges, upon
demand by ONEIDNET. ONEIDNET may limit the option to pay by credit card to
specific Services or may discontinue acceptance of credit card payments in
whole or in part upon thirty (30) days prior notice to user or organization.
CREDIT AND BANK APPROVAL AND DEPOSITS:
ONEIDNET’s Initial and ongoing delivery of Services may
be subject to credit and/or bank approval. The user or organization shall
provide ONEIDNET with credit information requested by ONEIDNET. The user and/or
the organization authorizes ONEIDNET to make inquiries and to receive
information about user’s or organization’s credit history and bank from others
and to enter this information in the user’s ONEIDNET System payBook records.
TAXES AND FEES:
The user and/or the organization shall be responsible
for the payment of any and all applicable government-imposed taxes or fees
(however designated). The user and/or the organization will be responsible for
paying any Service fees, payment obligations and taxes that become applicable
retroactively. These taxes and fees are applicable because ONEIDNET may not pay
these taxes and fees on behalf of the user or the organization.
OTHER GOVERNMENT-RELATED COSTS AND FEES:
ONEIDNET reserves the right to invoice users and
organizations for any fees or payment obligations in connection with provision
of the ONEIDNET System Module Services imposed by governmental or
quasi-governmental bodies in connection with the transactions for provision of
the Services, including, without limitation, applicable commercial fees (if
any), regardless of whether ONEIDNET pays the taxes directly or are required by
an order, rule, or regulation of a taxing jurisdiction to collect them from
users or organizations.
These obligations may include those imposed by a
regulatory body or a court of competent jurisdiction, as well as those that
ONEIDNET is required to collect from the user or organization or to pay to
others in support of statutory or regulatory programs in connection to the
Services ONEIDNET provides.
DISPUTED INVOICE:
If the user and/or organization dispute(s) any portion
of an invoice, the user or organization must pay the undisputed portion of the
invoice and submit a written claim through One Network, including all
documentation substantiating user’s or organization’s claim, to ONEIDNET for
the disputed amount of the invoice by the invoice due date.
The Parties shall negotiate in good faith to resolve
the dispute. However; should the parties fail to mutually resolve the dispute
within thirty (30) calendar days after the dispute was originally submitted to
ONEIDNET, all disputed amounts shall become immediately due and payable to
ONEIDNET. Under no circumstances may the user or organization submit a billing
dispute to ONEIDNET later than thirty (30) days following user’s or
organization’s receipt of the applicable invoice.
PAST DUE AMOUNTS:
Any payment not made when due will be subject to a
reasonable late charge not to exceed the highest rate allowed by the respective
area law on the unpaid invoice. If the ONEIDNET user’s account is delinquent,
ONEIDNET may refer the account to our ONEIDNET Administration collection
department or attorneys that will pursue collection of the past due amount that
the user or organization fails to pay in accordance with the Service Agreement.
If ONEIDNET is required to use the collection
department or attorneys to collect any amount owed by user and/or organization,
the user and organization agree to pay all reasonable costs of collection or
other action. The remedies set forth herein are in addition to and not in
limitation of any other rights and remedies available to ONEIDNET under the
Service Agreement or at law or in equity.
REJECTED PAYMENTS:
The user and/or organization will be assessed a service
charge up to the full amount permitted under applicable area law for any check
or other instrument used to pay for the Services that has been rejected by the
bank or other financial institution.
FRAUDULENT USE OF SERVICES:
The user or organization is/are responsible for all
charges attributable to user or organization with respect to the Services
Agreement, even if incurred as the result of fraudulent or unauthorized use of
the ONEIDNET System Module Services.
ONEIDNET may, but is not obligated to, detect or report
unauthorized or fraudulent use of Services to the user and/or organization.
ONEIDNET reserves the right to restrict, suspend or discontinue providing any
Service in the event of fraudulent use by a user or organization.
TERM
AGREEMENT TERM:
This Agreement shall terminate upon the expiration or
other termination of the final existing Service Contract(s) entered into under
this Service Agreement. The term of a Service Contract shall commence on the
Service Commencement Date and shall terminate at the end of the stated Service
Term of such Service Agreement. The current service term for stores in oneShop
is 1, 2 or 3 years. The service is indefinite for users until users terminate
their ONEIDNET System Account.
Unless otherwise stated in these terms and conditions,
if a Service Contract does not specify a term of service, the Service Term
shall be according to the Services Agreement by ONEIDNET System Module and the
Service Commencement Date with option to renew.
SERVICE AGREEMENT EXPIRATION OR TERMINATION:
Upon the expiration or termination of a Service
Contract for any reason: (i) ONEIDNET may discontinue the applicable Service;
(ii) ONEIDNET may delete all applicable data, files, electronic messages,
voicemail or other information stored on ONEIDNET’s servers or systems; and
(iii) if user or organization has terminated the Service Contract prior to the
expiration of the Service Term for convenience, or if ONEIDNET has terminated
the Service Contract prior to the expiration of the Service Term as a result of
material breach by the user or organization, ONEIDNET will assess and collect
from user and/or organization applicable Termination Charges.
LEGAL CHANGES:
The User acknowledges that the respective rights and
obligations of each party as set forth in this Service Agreement upon its
execution are based on law and the regulatory environment as it exists on the
date of execution of this Service Agreement. ONEIDNET may, in its sole
discretion, immediately terminate this Agreement, in whole or in part, in the
event there is a material change in any law, rule, regulation, Force Majeure
event, or judgment of any court or government agency, and that change affects
ONEIDNET’s ability to provide the Services herein.
LIMITATION OF LIABILITY; DISCLAIMER OF WARRANTIES;
WARNINGS:
Neither party will be liable to the other for any
incidental, indirect, special, punitive or consequential damages, whether or
not foreseeable, of any kind including but not limited to any loss of revenue,
loss of use, loss of business or loss of profit, whether such alleged liability
arises in contract or tort, provided, however, that nothing herein is intended
to limit the user’s or organization’s liability for amounts owed for the
services provided by ONEIDNET or for early termination charges.
There are no warranties, express or implied, including
without limitation any implied warranty of merchantability, fitness for a
particular purpose, title and non-infringement with respect to the ONEIDNET
System Module Services. All such warranties are hereby expressly disclaimed to
the maximum extent allowed by law. Without limiting the generality of the
foregoing, ONEIDNET does not warrant that the ONEIDNET System Module Services
will be uninterrupted, error-free, or free of latency or delay, or that the ONEIDNET
System Module Services will meet the user’s or the organization’s requirements,
or that the ONEIDNET System Module Services will prevent unauthorized access by
third parties.
ONEIDNET makes no warranties or representations with
respect to the ONEIDNET System Module Services for use by third parties.
In no event shall ONEIDNET, or its associated parties,
suppliers, licensors, or representatives be liable for any loss, damage or
claim arising out of or related to: (i) stored, transmitted, or recorded data,
files, or software; (ii) any act or omission of user and/or organization,
his/her representatives or third parties; (iii) interoperability, interaction
or interconnection of the services with applications, devices, services or
networks provided by the user or organization or third parties; or (iv) loss or
destruction of any customer hardware, software, files or data resulting from
any virus or other harmful feature or from any attempt to remove it from
devices.
INDEMNIFICATION:
The User as a Party, each Party (“Indemnifying Party”)
will indemnify and hold harmless the other Party (“Indemnified Party”), its
affiliates, officers, vice presidents, directors, representatives, employees,
stockholders, partners, providers, independent contractors, representatives and
agents from and against any and all joint or several costs, damages, losses,
liabilities, expenses, judgments, fines, settlements and any other amount of
any nature, including reasonable fees and disbursements of attorneys,
accountants, and experts, arising from any and all claims, demands, actions,
suits, or proceedings whether civil, criminal, administrative, or investigative
(collectively, "Claims") relating to: (i) any Claim of any third
party resulting from the negligence or willful act or omission of Indemnifying
Party arising out of or related to the Service Agreement, the obligations
hereunder, and uses of ONEIDNET System Module Services; and (ii) any Claim of
any third party alleging infringement of a patent or copyright arising out of
or related to this Service Agreement, the obligations hereunder, and the use of
ONEIDNET System Module Services.
The Indemnifying Party agrees to defend the Indemnified
Party for any loss, injury, liability, claim or demand (“Actions”) that is the
subject of the Services Agreement hereof. The Indemnified Party agrees to
notify the Indemnifying Party promptly, in writing, of any Actions, threatened
or actual, and to cooperate in every reasonable way to facilitate the defense
or settlement of such Actions.
The Indemnifying Party shall assume the defense of any
Action with counsel of its own choosing, but which is reasonably satisfactory
to the Indemnified Party. The Indemnified Party may employ its own counsel in
any such case, and shall pay such counsel fees and expenses. The Indemnifying
Party shall have the right to settle any claim for which indemnification is
available; provided, however, that to the extent that such settlement requires
the Indemnified Party to take or refrain from taking any action or purports to
obligate the Indemnified Party, then the Indemnifying Party shall not settle
such claim without the prior written consent of the Indemnified Party, which
consent shall not be unreasonably withheld, conditioned or delayed regardless
of jurisdiction and the user and/or organization agree that no court of law
whether local, national or international (Regardless of geographic location)
may prevent the effects of this Service Contract.
BINDING ARBITRATION:
If a user or organization has a Dispute (as defined
below) with ONEIDNET that cannot be resolved through an informal dispute
resolution process between the parties, the user or organization or ONEIDNET
may elect to arbitrate that Dispute in accordance with the terms of this
arbitration provision (“Arbitration Provision”) rather than litigate the
Dispute in court. Arbitration means the parties will have a fair hearing before
a neutral arbitrator instead of in a court by a judge or jury as selected by
ONEIDNET. Proceeding in arbitration may result in limited discovery and may be
subject to limited review by courts.
SEVERABILITY:
(a) If any clause within this Arbitration Provision is
found to be illegal or unenforceable, that clause will be severed from this
Arbitration Provision, and the remainder of this Arbitration Provision will be
given full force and effect. If the class action waiver clause is found to be
illegal or unenforceable, the entire Arbitration Provision will be
unenforceable, and the dispute will be decided by a court.
(b) In the event this entire Arbitration Provision is
determined to be illegal or unenforceable for any reason, or if a claim is
brought in a Dispute that is found by a court to be excluded from the scope of
this Arbitration Provision, user and organization and ONEIDNET have each agreed
to waive, to the fullest extent allowed by law, any trial by jury.
EXCLUSIONS
FROM ARBITRATION:
The user and/or organization and ONEIDNET agree that
the following will not be subject to arbitration: (1) any claim filed by the
user and/or organization or by ONEIDNET that is not aggregated with the claim
of any other user and whose amount in controversy is properly within the
jurisdiction of a court that is limited to adjudicating small claims; (2) any
dispute over the validity of any party’s intellectual property rights; (3) any
dispute related to
